Question 1

Where is Johnston Pecan Farms located? Do you have a retail store?

Accepted Answer

We’re nestled in the heart of Georgia’s pecan belt, with farms in Macon and Crawford counties. While we don’t have a retail store, this helps us keep our prices low and our pecans farm-fresh just for you!

Question 2

Do you offer a guarantee on the product you sell?

Accepted Answer

Absolutely! We guarantee every product we sell through our website. If you have any issues with your order please let us know so we may promptly address your concerns. You may also visit Refunds and Returns for additional details.

Question 3

Can I speak with someone on the phone to place an order?

Accepted Answer

We prefer our customers place their orders online as it provides them a safe checkout experience without the need to give their personal information out over the phone. We understand there are times when you must speak with someone on the phone. If you need phone assistance, please send us an email and the owner will return your call as soon as possible. Please allow up to 24 hours for personal calls as we are working hard to harvest and process all these delicious, farm fresh pecans.

Question 4

Can I submit a gift list?

Accepted Answer

We always welcome gift lists. You may email us your gift list with the desired product(s) for each, or all, recipients and we will take care of everything for you. Based on the quantity ordered, you may also qualify for a percentage discount. We will be able to email a single invoice for the total of the entire gift list to make payment quick and easy!
We make company and holiday gifting a breeze!

Question 5

Can I add a gift message instead of a receipt?

Accepted Answer

Of course! You can add a gift message during checkout, or simply email us when placing your order to include a personalized note. We also offer standard letters for various occasions if you’d prefer. Let us help make your gift extra special!

Question 6

How long will it take to receive my order?

Accepted Answer

We typically ship orders within 24-48 hours or sooner. We ship via UPS or USPS depending on destination and service speed. If ordering candy pecans, when available, we suggest our customers outside of the Southeast select 2 day or expedited shipping to ensure maximum freshness without heat damage. Candied pecans will only ship Monday through Wednesday to ensure arrival prior to the weekend. Please see the map below below for UPS Ground shipping transit times. The UPS Ground map contains gold, green and reds while the USPS Priority may contains blues.
UPS GROUND

USPS PRIORITY

Question 7

Are Johnston Pecan Farms' pecans safe for people with peanut allergies?

Accepted Answer

Yes, our Natural Halves and Pieces are completely peanut-free from field to packaging! We ensure that all our equipment, cleaning, and shelling facilities are dedicated solely to pecans. However, our flavored pecans are made in a confectionery that also handles peanuts and cashews. If a product contains peanuts, it will be clearly listed in the description. Have more allergy questions? Email us at Sales@JohnstonPecanFarms.com—we’re happy to help!

Question 8

What are your shipping rates?

Accepted Answer

We currently offer below cost, tiered shipping rates. Shipping rates are per delivered address. We ship via UPS Ground or UPS SurePost so please provide a physical address and not a PO Box address.
 
Our Shipping Rates:

$100 or More = FREE SHIPPING
$50.00-$99.99 = $9.00
$25.00-$49.99 = $9.50
$24.99 and Under = $10.00

*Some promotions may include reduced shipping rates below the standard rates above. 
**Gift lists may be granted reduced shipping rates or percentage discounts.

Question 9

Why doesn’t Johnston Pecan Farms sell pecans in grocery stores?

Accepted Answer

We believe in delivering the freshest, highest-quality pecans straight to your door! Grocery stores often store pecans at room temperature, which can cause the healthy oils to break down, leading to rancid flavors. That’s why we skip the middleman and ship directly from our orchard to your home—because freshness and flavor matter.

Question 10

Are you a large corporate farm with a family name?

Accepted Answer

We are absolutely not! We are a small, family company where our days consist of actively working on the farm with a handful of American workers. We hire local staff to work our orchards along side us and we personally handle all communications. We don't have out-of-state or country email or call centers. Every dollar spent on our products goes to our families and charities and not an investment group, corporate execs or stock holders.

Question 11

Do you sell and ship in-shell pecans?

Accepted Answer

We typically do not sell in-shell pecans because the economics are truly terrible for our customers. Pecans are approximately 50% shell by weight. To cover the additional shipping cost of the shells, we would have to charge a higher effective rate on the in-shell pecan kernels than the shelled kernels. We would make more money, but it would not be a good investment for our customers, so we generally do not offer in-shell. 
*Bulk exceptions can be made.

Question 12

Do you sell to restaurants, bakeries and farmer's markets?

Accepted Answer

Absolutely! We would love to get our farm fresh pecans in your place of business! Please email us so we can reach out and see if we can't get a better pecan product in your place of business!
Email: Sales@JohnstonPecanFarms.com

Question 13

When are pecans harvested in Georgia?

Accepted Answer

We typically start harvesting our early pecan variety, Pawnee, in late September to early October, and our Caddo, Oconee, Desirable, Excel, Cape Fear, Morrill and Creek varieties follow soon after. We typically finish harvesting in mid to late January. After harvest and shelling, your pecans are stored in cold storage to ensure maximum freshness at any point during the year.

Question 14

If it is not harvest season, how are your pecans "fresh"?

Accepted Answer

This is one of the key differences between our pecans and grocers or large box stores... we keep our pecans in cold storage (essentially a big freezer) which keeps pecans at their peak freshness for over 2 years. However, we do not sell pecans that are not the current year's crop unless notated as an end-of-the-year crop sale in preparation for the new crop.

Question 15

Why are your pecans so affordable? Are they fresh and locally grown?

Accepted Answer

We’re proud to offer fresh, locally grown Georgia pecans at unbeatable prices! We never sell last year’s pecans (except for clearly marked clearance sales) and all our pecans are 100% USA-grown right here in Georgia. By skipping a retail location and keeping our operations efficient, we pass the savings directly to you. As we say, "Better Pecans, Better Prices!"

LAST CALL UNTIL FALL FOR ALL ORDERS!!

FAQ'S

Frequently asked questions